Privacy policy

This policy explains what personal data Loqa collects, why, and your rights. It is written to align with UK GDPR and the Data Protection Act 2018.

What we collect

When you place an order or sign up, we collect your name, email, delivery address, and order details. When you browse, we and our providers collect standard analytics and cookie data (for example pages viewed and device type) to run and improve the store and our advertising.

Why we use it

To process and deliver your order, provide support, send you updates you have asked for, prevent fraud, and measure and improve our marketing.

Who we share it with

Only the providers needed to run the shop: our store platform (Shopify), payment processors, shipping carriers, email tools, and advertising and analytics partners such as Meta. We never sell your personal data.

Your rights

You can ask to access, correct, or delete your data, or to stop marketing at any time. Email hello@getloqa.com and we will action it.

Cookies

We use cookies for essential site function, analytics, and advertising. You can manage these through the cookie banner and your browser settings.